Shipping policy

Effective Date: January 1, 2026

At Brickverse, we are committed to providing a smooth and reliable shipping experience for customers around the world. We carefully process every order to ensure your building block models arrive safely and in excellent condition.

Worldwide Free Shipping

We proudly offer FREE standard shipping worldwide on all orders.

There are no minimum purchase requirements and no hidden shipping fees during checkout.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During busy seasons, holidays, or promotional events, processing may take slightly longer. If this occurs, our team will notify you whenever possible.

Estimated Delivery Time

Our standard delivery time is:

7–14 business days

Delivery estimates may vary depending on:

Destination country
Customs inspections
Local postal services
Weather conditions
Public holidays
Carrier delays

While we do our best to meet estimated delivery windows, these timeframes are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available.

Tracking updates may require several business days before appearing within the carrier's system.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer where applicable.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Brickverse cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping details before your order is dispatched.

Lost or Delayed Packages

If your package appears significantly delayed or you believe it has been lost during transit, please contact our customer support team.

We will work closely with the shipping carrier to investigate the shipment and provide an appropriate solution whenever possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Including photographs of both the package and the damaged product will help us process your request more efficiently.

Multiple Shipments

Orders containing multiple items may occasionally be shipped separately depending on warehouse availability.

If this occurs, each shipment will have its own tracking information where available.

Contact Us

For shipping questions, please contact:

Email: support@brickverse.space

Our support team will be happy to assist you throughout the shipping process.

Contact Information

Customer Support

Brickverse is dedicated to providing responsive, professional, and friendly customer service. Whether you have questions about our products, need help with an order, or require post-purchase assistance, we're here to help.